Privacy Policy

1. Who We Are

This Privacy Policy applies to Vorxyrelshex, the operator of the website at vorxyrelshex.world (the "Website"). Our registered address is Station Street New Street, Birmingham B2 4QA, United Kingdom. You can contact us at +44 330 058 2640 or by email at mail-usinfo-@vorxyrelshex.world.

We are the data controller for personal data collected through this Website. We are committed to protecting your personal data and processing it in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Personal Data We Collect

We collect and process the following categories of personal data:

• Identity data: Full name provided when placing an order or enquiry.
• Contact data: Email address, telephone number and delivery address.
• Order data: Details of products ordered, order value and delivery preferences.
• Communication data: Messages and correspondence you send to us.
• Technical data: IP address, browser type and version, time zone setting, operating system and platform, and other technology identifiers on the devices you use to access this Website.
• Usage data: Information about how you use our Website, including pages visited and time spent.
• Cookie data: Please refer to our Cookie Policy for details.

We do not collect any special category personal data (such as health, biometric or criminal data) through this Website.

3. How We Collect Your Personal Data

We collect personal data through the following means:

• Directly from you when you submit our order or enquiry form.
• Automatically via cookies and similar tracking technologies when you browse the Website.
• From third-party service providers, such as analytics platforms, subject to their own privacy policies.

4. Purposes and Legal Bases for Processing

We process your personal data for the following purposes and on the following legal bases under UK GDPR:

• Order fulfilment: To process and fulfil your order, including delivery and customer service communications. Legal basis: performance of a contract (Article 6(1)(b) UK GDPR).
• Legal compliance: To comply with our legal obligations, including consumer protection, tax and accounting requirements. Legal basis: compliance with a legal obligation (Article 6(1)(c) UK GDPR).
• Legitimate interests: To improve our Website, prevent fraud, maintain security and ensure the effective running of our business. Legal basis: legitimate interests (Article 6(1)(f) UK GDPR).
• Marketing (with consent): To send you promotional communications where you have opted in. Legal basis: consent (Article 6(1)(a) UK GDPR). You may withdraw consent at any time.
• Analytics (with consent): To understand Website usage and improve user experience. Legal basis: consent (Article 6(1)(a) UK GDPR).

5. Data Sharing and Disclosure

We do not sell your personal data. We may share your data with:

• Delivery providers: To fulfil and dispatch your order.
• Payment processors: To process payments securely.
• IT and hosting providers: Who support the technical infrastructure of the Website.
• Analytics providers: Where you have consented to analytics cookies.
• Legal authorities: Where we are required to do so by law, court order or regulatory requirement.

All third-party processors are bound by data processing agreements and are required to handle your data securely and in accordance with applicable law.

6. International Data Transfers

We endeavour to store and process your data within the United Kingdom. Where we use third-party providers that operate outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR Chapter V, such as UK adequacy decisions or standard contractual clauses.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including:

• Order records: 7 years (for tax and legal compliance).
• Customer enquiry data: Up to 2 years after last interaction.
• Analytics data: As determined by the analytics provider (typically anonymised after 26 months).

Upon expiry of the relevant retention period, your data is securely deleted or anonymised.

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access: To request a copy of the personal data we hold about you.
• Right to rectification: To request correction of inaccurate or incomplete data.
• Right to erasure: To request deletion of your data in certain circumstances.
• Right to restriction: To request that we restrict processing of your data.
• Right to data portability: To receive your data in a structured, commonly used format.
• Right to object: To object to processing based on legitimate interests or for direct marketing.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us using the details below. We will respond within one month of receipt of your request.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection, at ico.org.uk or by calling 0303 123 1113.

9. Security

We implement appropriate technical and organisational security measures to protect your personal data against accidental loss, destruction, alteration, unauthorised disclosure or access. These include SSL/TLS encryption for data in transit, restricted access to personal data on a need-to-know basis, and regular security reviews.

10. Children's Privacy

Our Website and products are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe we have inadvertently collected data from a minor, please contact us immediately and we will delete it without undue delay.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be published on this page with a revised date. We encourage you to review this page periodically.